Grand Rapids Harley-Davidson

"Professionalism at its finest!!!"

I want to thank Grand Rapids HD for an outstanding experience. I come from a sport bike (crotch rocket) background and wanted to go to a cruising style. Scott my salesman was patient and helped me in choosing the Harley that fit me and my new style of riding. I am truly amazed at the people that work at Grand Rapids Harley and what they do for a customer. I have bought sport bikes in the past and they sell you the bike and kick you out the door. Grand Rapids Harley will not only show you around the facility, each person in the department spends time with you and you feel that they will go the extra mile to help you when you need it. I will continue my business with Grand Rapids Haley and highly recommend the dealership to all. Again thanks to Grand Rapids Harley for outstanding customer service.

Rick and Karen S. - Eaton Rapids, MI

"Wanted to thank your team for a great experience!"

We just made our first purchase from Grand Rapids Harley and wanted to thank your team for a great experience.   Every employee that we had contact with was amazing and obviously knew the meaning of great customer service.  Looking forward to a great relationship!  Thanks again!  Denny & Kathi Rider

Denny & Kathi - Grand Rapids, MI

"I've had a great Experience!"

Recently purchased a new 2011 Electa Glide LIMITED. Between Adam, and Dougin Parts, Korey, Jim and Eddy, and Noah in SERVICE. I have had a great experience! Bike is fast, comfortable and Safe. Even Rob in delivery was super friendly and courteous. I am very happy with my purchase, and the Service I have recieved from GRHD. Thanks!

Mike - Grand Rapids, MI

"The best sales person we have ever dealt with!"

My wife and I are and were extremely happy with the service we received. Bill Statler was the best sales person we have ever dealt with. He was very informative, polite, just a great guy! Clayton and Jim Vendeville were also great too! Chris Melville was great. He helped us get exactly what we wanted. Everyone there was great! You can be assured that if anyone we know is considering buying a bike we will defiantly recommend Grand Rapids Harley Davidson! We are so happy with our bike. Thank You so much for helping us get what we wanted. My wife and I give everyone there all 10's all the way! Thank You again! Warmest Regards, Bill and Deanna Grear (Proud Owners of a Harley Davidson!)

Bill and Deanna - Grand Rapids, MI

"Thanks!"

To Grand Rapids Harley, Thank you for long week of getting me into a bike. It finally happened and I am very happy with my new Ultra. The service team and parts where top notch. I can not wait to get out and do some riding. Thanks Grand Rapids Harley.

Kevin - Wayland, MI

"Great Experience!"

Had a great experience shopping at GRHD - Jill in motorclothes is awesome!

Charlyn - Bridgewater, MA

"Thank you all!"

To the folks at Grand Rapids Harley Davidson I want to thank you all for a very pleasant and professional experience in the selection and support you gave me during the purchase of my 2007 softail. I was treated with courtesy and respect from Bill my initial contact right through to Chris who finalized things with me. Your a great group and I look forward to seeing you all again.

Russell N. - Holt, MI.

"I will be buying another!"

I have only ridden my 2011 Sportster home from the dealership, but I am already chomping at the bit to get her back out on the road. When this one is paid off, I will be buying another one frome Grand Rapids Harley!

Anonymous - Lowell, MI.

"Treated like long lost friends!"

John Sherman in sales.....ROCKS. I stopped in with 4 friends from Japan who were visiting for a 10 day exchange trip and John treated us like we were long lost friends. We received a tour of the facility and ALL of our questions were answered. The people and facilities were great and it truly was a great experience centered around us as the customers/visitors. It was a highlight of the trip. I will be back.

Anonymous - Holland, MI.

"You guys are Amazing!"

I order a pair of boots via phone on Friday and received them today, Monday. They are perfect!!! You guys are amazing, I'm so excited with my new boots. We have been to alot of HD dealerships and you are the best...hands down!!!

Anonymous - Okemos, MI.

"Two thumbs up!"

I recently bought a street glide and Greg was my sales guy. I also dealt with Jeff and overall I was very surprised at the no pressure that I was previously used to at one of my earlier visits. I truly had a positive experience with everyone involved, I was even able to test drive prior to making the purchase. I believe they are trying very hard to turn it around for the best. So two thumbs up for GR Harley.

Tim - Kent City, MI.

"Class Act!"

Great Dealership ! What a class act, great staff that love the motorcycle world.

Robert - Ionia, MI.

"Top Notch!"

I had an issue with the rear brakes on my 08' Softail Custom, and Grand Rapids Harley went above and beyond to ensure the problem was fixed. They pretty much took care of everything, and even picked up my bike while I was at work. They were fast, professional, convenient, and top-notch. Never before have I felt more taken care of as a customer, they definitely will have my business again.

Peter - Wayland, MI.

"Can't say thank you enough!"

On a recent trip to tour Michigan, 4 couples were in Holland, Mi. One of our bikes would not start. I called your dealership on a Sunday afternoon to find you were not only open but service was too. Greg was sent to pick up the bike and returned to the dealership where the bike was quickly fixed and we were on the road again. The whole team was so nice. I think the mechanic was called in too. From breakdown to on the road again was under 2 hours. Just enough time to get our t shirts and relax a bit. They were having an open house and was very busy. This is what customer service is all about, going above and beyond. From the eight of us we cant thank you enough. Thanks Greg for the riding and sightseeing tips too. To the owner... you should be proud of the whole staff... each was helpful.

Dan - Mt Vernon, IL.

"Very happy with my purchase!"

I just picked up my 2010 Forty Eight Tuesday 4/20/10 and very happy with my purchase. The bike is very easy to ride and handles great with the wide front tire. My salesman Ron L. was very helpfull and what not. Meeting everybody in all the departments was great and look forwards to coming back for cruise nights and parts and service or just to say hi many more times! I cant say thanks enough for making my dream to own a Harley come true!

Chad - Jenison, MI.

"My helmet is off to you guys!"

Thanks to Dave in sales, I found the bike I have been waiting for... 09 street glide. It is the right color with all the options. My helmet is off to you guys, and I will be a customer for life!

Gordon - Alto, MI.

"The most friendly and knowledgeable people you could ever met!!"

Thank-You Grand Rapids Harley Davidson: From John Sherman who sold me my lowrider, Bob, and Jeff who always make me feel welcome and are always very helpful with any questions I may have! Debbie and the rest of the gals in motorclothes, Adam, Rory, and Chad in the parts dept. Brandon in rhe service dept. And Wes who delivered my bike! The most friendly and knowledgeable people you could ever met!! Thanks Again G.R.H.D.

John - Fennville, MI.

"Great Experience!"

THANK-YOU G.R. Harley Davidson for a great experience!! John in sales, Adam in parts Dept., Brandon in service, Jeff, Bob, Chris, Debbie, Sammi, Tiffany, and everyone else at G. R. Harley Davidson Thank-you!! Everyone is knowledgeable, friendly, and very willing to help you in any way! The whole experience of buying my 2009 dyna lowrider and after have been the best!! If your looking to buy a Harley this is the dealership you've been looking for. I highly reccommend them!! Thank-You John

John - Fennville, MI

"Outstanding Performance!"

OUTSTANDING PERFORMANCE It is with great pleasure I submit this memorandum of appreciation on behalf of all the gang at Stevensville Station Resturant and Lounge, Stevensville Mi. for MotorClothes Associate "Sammi" and your staff. I was selected to purchase our favorite daytime bartender "Kelly" a birthday gift. She is an avid Harley gal so the decision was simple, Harley MotorClothes. Being a mature, responsible, dependable, punctual male, I was somewhat delinquent on my timing to purchase the gift as her birthday was Wednesday January 13, 2010. I did not start shopping until Monday January 11, 2010 and had selected the Women's Sleeveless Woven Shirt with Lacing Item 99109-10VW on the Internet. Being a first year rider, I was surprised to discover most Harley shops are closed on Monday and that clothing selection and inventory are somewhat limited this time of year. Following multiple phone calls (Chicago to Detroit), Internet surfing and decision to abandon the process and simply lick the wounds inflicted by the team, I discovered "Sammi." She took the time to personally verify the inventory, retrieve shirts from the floor and, with excruciating detail, ensure the correct size by discussing fit, build, height and care instructions. Not to mention a compliment on the selection which was comforting. Understanding the time critical circumstance, that I had to notify everyone my mission was accomplished that day, "Sammi" validated with the shipping department the arrival time of 1030 the following day, right on time. Upon receipt of the shirt, an enclosed Grand Rapids Harley-Davidson business card with a charming note, "Thanks Dan!, we all wish her a happy birthday." It simply does not get any better than that! I'm sure it was a team effort on behalf of your staff and we appreciate the service. I will definitely recommend to others, including Berrien County Riders, Grand Rapids Harley-Davidson. Regarding the gift, Kelly was elated, simply loved it Sammi, nice pick. Made for a very successful birthday. Thanks again, Dan, Pam, Kelly, Art, Joe, Jack, Yavon and Terry

Daniel - Stevensville, MI

"Thanks for staying late!"

WELL I GOT MY 2009 HERITAGE! THANKS EVERYONE FOR STAYING LATE ON MONDAY NITE. THANKS BEN AND CHRIS. NOW IF IT WAS JUST SPRING ALREADY?

Ken - Gobles, MI.

"GRHD stands heads and shoulders above the rest!"

After working with 3 previous Harley dealers in several different states the employees of Grand Rapids Harley-Davidson stand heads and shoulders above the rest. From the initial phone call right through to the delivery of my new 2010 CVO Softail Convertible Grand Rapids Harley-Davidson made me feel like they "truly" appreciated my business. Thanks Guys Dave

David - Eaton Rapids, MI.

"VIP Treatment!"

Thank's to John Sherman in sales. He gave me and my wife a full "Behind the Scenes" tour of GRHD! It was my First time in a DYNO Room and got to watch a belt being changed in the service department. Thanks for taking the extra time and VIP treatment. When we do buy, it will be from John and GRHD!

Matt - Lansing, MI.

"KUDOS!"

Kudos to the gals in motor clothes for making my wife and grand daughter feel comfortable in their first experiance at a motorcycle shop. And a special thanks to Paul in finance who set the tone to make the buying experiance a comfortable one. Thumbs up to the guys in service, who in my opinion went the extra mile to prep my Sportster. John in sales and all the others, your patience and kindness will be long remembered.

John - Byron Center, MI.

"Thanks for making us feel special!"

Came to GrandRapids H-D on the H-D Tour. WE were treated like we were special. Something we didnt get from most of the dealers we visited. We are having alot of fun on the tour, Lets do it again next year. Thanks again for making us feel special. Jocelyn

Jocelyn - Monroe, MI.

"These guys were great!"

I just bought a 2009 Street Bob. These guys were great! I did not ever feel pushed or rushed into anything. Buying a bike from these guys is the true meaning of the "Harley Experience". Everyone was awesome and worked hard to make sure I got exactly what I wanted. The service department is fast and on point. My thanks to Jason and the rest of the staff.

Armando - Grand Rapids, MI.

"Couldn't ask for better service!"

We love the bike and couldn't ask for any better service from these people they are so helpful and nice when ever we come into the store what a super nice bunch at this Harley dealership and we are proud to say we bought our bike from grand rapids Harley-Davidson in Hudsonville, MI and highly recommend them to all our friends and relatives looking to buy a motorcycle!! thanks to all of the staff at grand rapids Harley-Davidson in Hudsonville for all of there help in purchasing our bike last year they are just a great bunch of people!!!

Jack - Hudsonville, MI.

"Excellent Job!"

I bought my new XL1200N Nightster from John Sherman in the sales department. He did an excellent job and we had a hilarious time on our test ride! On top of that, he gave me the best pickled asparagus recipe I've ever had this side of the Mississippi. Keep it up!

Jessica M. - MI.

"These guys took care of me!"

I'm a 240LB man standing at 6 feet and 2 inches. I got roped into buying an 883 Sportster at my local dealership. It sucked. I checked around to see what the dealers in West Michigan could do for me, and most of them couldn't do much. Then I called Grand Rapids Harley Davidson. These guys took care of me. They sent a driver down to trailer my bike all the way there and bring me home. (the driver was great by the way-a very helpful, knowledgeable, friendly guy who probably didn't get home until 10PM that night) They took my Sporty and gave me a great deal on a 08 Cross Bones. After getting home and crunching some more numbers, I felt like I did pretty good. The bike is great and I'm sure that if I run into any problems, these guys are gonna help me with them. I have a couple of buddies looking to buy in the spring, and I'll be sending them down to Grand Rapids Harley Davidson. -Eric

Eric - Fremont, MI

"Not pushy at all!"

I have not yet purchased my FIRST HARLEY yet the staff was excellant. Ben Olsen (sales associate) was just great to me in everyway. Had all my answers and was not pushy for a sale in anyway. My dream Harley is the 2009 Heritage Classic, which I hope to purchase after the first of the year. I will be looking for Ben for my purchase. Thank You Ben and Staff

Ken - Gobles, MI.

"Unforgettable Experience!"

Grand Rapids Harley, I just purchased a 2008 Dyna from Grand Rapids Harley. I couldn't wait to thank you all for making my first Harley purchase an unforgettable experience. My sales person, Steve answered my barrage of questions, was experienced, and very helpful in helping me choose the bike that was right for me. Todd from the parts dept. made sure I had all the accessories that made my already awesome Harley even more awesome. Catherine from apparel helped me suit up so that I could look as awesome as my new Harley. Rich made the paperwork a breeze. To sum it all up, you guys are the best. The entire staff made my first Harley purchase fun, easy, and unforgettable. I can't even begin to tell you how much of a blast I've had riding the new Dyna. I've been told I smile even while I'm sleeping! Hope to see ya soon for some riding or other cool stuff. Thanks again to all of you, Brad Iskra

Brad I. - Grand Ledge, MI.

"I'm in the family now!"

My first HD! I first met the folks at GR at a cycle show in downtown GR early this year and was impressed by their friendliness and the ease at which they talked about bikes, despite my being a metric rider. I'm in the family now!

Michael - Grand Rapids, MI.

"What a fun place!"

What a FUN place! John in the sales department is AWESOME! He took all the time I needed to get comfortable with my first purchase, and he's not bad to look at either! HAHA...Thanks to John and GR Harley!

Cindy - Grand Rapids, MI.

"First rate buying and delivery experience!"

Thanks to Shannon, Brian, Nic and Korey for a first rate buying and delivery experience. Tremendous improvment over my first buying experience from Wild Boar in 2003. Would strongly reccomend GRHD to others.

Paul - Kentwood, MI.

"Brian helped make my dream come true!"

I was determined that my next bike was going to be a Harley. My salesman Brian helped make that dream come true. I was so impressed that I brought a friend of mine back the next weekend to buy a bike too. Thanks Brian and everyone at GRHD for putting us both back on two wheels again.

Rene - Grand Rapids, MI.

"Man, was I impressed!"

I bought my first Harley in May of 2007 when the dealer was known as wild boar, at that time the sales staff was bad, the service guys were real bad and the whole ordeal sucked big time so when I decided to get my wife a new Harley I was looking into finding a new dealer, thats when I learned that Wild Boar was now G.R.H-D and under new ownership so I gave it another shot and man was I impressed! the sales and service staff treated my wife and I with the utmost respect and they are awesome people and I will recommend G.R. H-D to all of my friends and anyone else I run into looking to buy a Harley-Davidson, thank you Dave for turning GRH-D into a 5 star dealership! and thank you Sally for being so cool to us and hooking my wife up with the bike she wanted!

James - Grand Rapids, MI.

"Great place to buy or look!"

GREAT PLACE TO BUY, OR LOOK AROUND. EVERYONE IS VERY FRIENDLY, AND HELPFUL, GREAT DEALERSHIP.

Bill & Pat - Stanwood, MI.

"We look forward to doing business with them every chance we get"

Grand Rapids Harley-Davidson is awesome! My wife and I just closed the deal on a couple of new bikes and we can't say enough about the great experience that we had. We had shopped around most of the dealers in Michigan, from Kalamazoo and Battle Creek up to Mt. Pleasant, Muskegon over to Detroit and back through Lansing. It was not until we sat down with Brian at Grand Rapids Harley-Davidson that we felt that we had picked the right place to do business with. Brian was helpful, knowledgeable, and very professional. And since this was not one bike but two bikes, we were a little hesitant to say the least. Yet Brian answered every question that we asked and also gave us some additional words of wisdom. This guy knows Harleys and it was reassuring to have him looking out for us. In fact, all of the staff at Grand Rapids Harley-Davidson are incredible! From Parts & Accessories to Apparel to Service and Finance-- all the way up to Rodney the General Manager, everyone was so helpful. They made us feel like we were the only customers in the store. And as the saying goes-- it's not the place but the people that work there who make the difference. Well this is definitely true about Grand Rapids Harley-Davidson! My wife and I are very proud to be a part of the Grand Rapids Harley-Davidson family and look forward to doing business with them every chance we get.

Kevin & Debbi - Grand Rapids, MI.

"The BEST Harley shop I have ever dealt with!"

Bob made this perfect in every way. I bought a Road King for my younger brother. He has a life threatening disease and I wanted to make his dream of owning a Harley come true. The whole store came together and even delivered it to him as a surprise in Lansing, as he was unable to travel. It's truly amazing. I think it is the best medicine he's gotten yet. His cancer went in to remission afterward! He had this entire 2007 summer to ride - after a slow start, and continues to almost every day. He works and rides on it - it makes him well. It takes my life's hurts away just to be able to watch him ride it. I never thought he'd ever be well enough again. Thank you to EVERYONE for helping me surprise him and make his dreams a reality AND delivering it nearly 90 miles away. The BEST Harley shop I have ever dealt with!

Robert - Lansing, MI.

"Your team is excellent!"

The best. Your team is excellent. As a college professor and director of the school of criminal justice, I am very capable of grading and assessing organizations. Yours is five stars all the way. Congratulations and keep up the fine tradition of Harley Davidson excellence. From a long time Harley rider......

Frank - Big Rapids, MI.

"You can buy a Harley anywhere but service is what sells!"

From the first time I walked in I felt welcome. The entire staff are friendly and helpful. You can buy a Harley anywhere but service is what sells.

Steve - Allegan, MI.

"Professional, friendly, genuinely helpful and trustworthy dealership!"

Simply the most professional, friendly, genuinely helpful and trustworthy dealership on planet earth.. it could have been the galaxy, but Harley Davidson block the inter planetary transportation of their merchandise!! God bless Harley Davidson who build the very best bikes ever (when they are actually building bikes). Keep flying the flag, and role on free enterprise! Amen...

Michael - Sheffield, UK.

"Great Transaction!"

Very easy sale transaction with courteous responsive staff. Shannon made the purchase of my 2006 screamin eagle v-rod smooth, not like buying from a car dealer haggling over pricing. She's a very reasonable easy-going person whom I would definitely recommend to contact for a good price on a Harley.

Patrick - Springboro, OH.

"Great Service!"

This past week I had my Harley serviced. It appears that there have been some long overdue changes at your dealership. I was pleasantly surprised to see that from the front of the store to the service department everyone was totally devoted to seeing to my needs. I was discussing this with a fellow Harley owner today who agreed. I was surprised and pleased with how fast and efficient the service was and how much more I was appreciated as a valued customer. I hope this is permanant.

Tom - Grand Rapids, MI.