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| Below you will find what some of our customers say about our dealership.
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"OUTSTANDING PERFORMANCE
It is with great pleasure I submit this memorandum of appreciation on behalf of all the gang at Stevensville Station Resturant and Lounge, Stevensville Mi. for MotorClothes Associate "Sammi" and your staff.
I was selected to purchase our favorite daytime bartender "Kelly" a birthday gift. She is an avid Harley gal so the decision was simple, Harley MotorClothes. Being a mature, responsible, dependable, punctual male, I was somewhat delinquent on my timing to purchase the gift as her birthday was Wednesday January 13, 2010. I did not start shopping until Monday January 11, 2010 and had selected the Women's Sleeveless Woven Shirt with Lacing Item 99109-10VW on the Internet. Being a first year rider, I was surprised to discover most Harley shops are closed on Monday and that clothing selection and inventory are somewhat limited this time of year. Following multiple phone calls (Chicago to Detroit), Internet surfing and decision to abandon the process and simply lick the wounds inflicted by the team, I discovered "Sammi." She took the time to personally verify the inventory, retrieve shirts from the floor and, with excruciating detail, ensure the correct size by discussing fit, build, height and care instructions. Not to mention a compliment on the selection which was comforting. Understanding the time critical circumstance, that I had to notify everyone my mission was accomplished that day, "Sammi" validated with the shipping department the arrival time of 1030 the following day, right on time.
Upon receipt of the shirt, an enclosed Grand Rapids Harley-Davidson business card with a charming note, "Thanks Dan!, we all wish her a happy birthday." It simply does not get any better than that!
I'm sure it was a team effort on behalf of your staff and we appreciate the service. I will definitely recommend to others, including Berrien County Riders, Grand Rapids Harley-Davidson.
Regarding the gift, Kelly was elated, simply loved it Sammi, nice pick. Made for a very successful birthday.
Thanks again,
Dan, Pam, Kelly, Art, Joe, Jack, Yavon and Terry
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| By: Daniel Stevensville,MI |
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"(NOTE FROM A PREVIOUS POSTING) WELL I GOT MY 2009 HERITAGE. THANKS EVERYONE FOR STAYING LATE ON MONDAY NITE. THANKS BEN AND CHRIS. NOW IF IT WAS JUST SPRING ALREADY?"
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| By: KEN GOBLES,MI |
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"After working with 3 previous Harley dealers in several different states the employees of Grand Rapids Harley-Davidson stand heads and shoulders above the rest.
From the initial phone call right through to the delivery of my new 2010 CVO Softail Convertible Grand Rapids Harley-Davidson made me feel like they "truly" appreciated my business.
Thanks Guys
Dave"
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| By: David Eaton Rapids,MI |
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"Thank's to John Sherman in sales. He gave me and my wife a full "Behind the Scenes" tour of GRHD! It was my First time in a DYNO Room and got to watch a belt being changed in the service department. Thanks for taking the extra time and VIP treatment. When we do buy, it will be from John and GRHD!"
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| By: Matt Lansing,MI |
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"Kudos to the gals in motor clothes for making my wife and grand daughter feel comfortable in their first experiance at a motorcycle shop. And a special thanks to Paul in finance who set the tone to make the buying experiance a comfortable one. Thumbs up to the guys in service, who in my opinion went the extra mile to prep my Sportster. John in sales and all the others, your patience and kindness will be long remembered."
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| By: John Byron Center,MI |
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"Came to GrandRapids H-D on the H-D Tour. WE were treated like we were special. Something we didnt get from most of the dealers we visited. We are having alot of fun on the tour, Lets do it again next year. Thanks again for making us feel special. Jocelyn"
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| By: jocelyn monroe,MI |
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"I just bought a 2009 Street Bob. These guys were great! I did not ever feel pushed or rushed into anything. Buying a bike from these guys is the true meaning of the "Harley Experience". Everyone was awesome and worked hard to make sure I got exactly what I wanted. The service department is fast and on point. My thanks to Jason and the rest of the staff."
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| By: Armando Grand Rapids,MI |
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"we love the bike and couldnt ask for any better service from these people they are so helpful and nice when ever we come into the store what a super nice bunch at this harley dealership and we are proud to say we bought our bike from grand rapids harley davidson in hudsonville,mi and highly reccommend them to all our friends and relatives looking to buy a motorcycle!!thanks to all of the staff at grand rapids harley davidson in hudsonville for all of there help in purchasing our bike last year they are just a great bunch of people!!!"
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| By: jack hudsonville,MI |
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"I bought my new XL1200N Nightster from John Sherman in the sales department. He did an excellent job and we had a hilarious time on our test ride! On top of that, he gave me the best pickled asparagus recipe I’ve ever had this side of the Mississippi. Keep it up! -Jessica Myers"
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| By: Jessica ,MI |
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| By: robert allegan holland,MI |
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"I'm a 240LB man standing at 6 feet and 2 inches. I got roped into buying an 883 Sportster at my local dealership. It sucked. I checked around to see what the dealers in West Michigan could do for me, and most of them couldn't do much. Then I called Grand Rapids Harley Davidson. These guys took care of me. They sent a driver down to trailer my bike all the way there and bring me home. (the driver was great by the way-a very helpful, knowledgeable, friendly guy who probably didn't get home until 10PM that night) They took my Sporty and gave me a great deal on a 08 Cross Bones. After getting home and crunching some more numbers, I felt like I did pretty good. The bike is great and I'm sure that if I run into any problems, these guys are gonna help me with them. I have a couple of buddies looking to buy in the spring, and I'll be sending them down to Grand Rapids Harley Davidson.
-Eric"
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| By: eric fremont,MI |
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"I have not yet purchased my FIRST HARLEY yet the staff was excellant. Ben Olsen (sales associate) was just great to me in everyway. Had all my answers and was not pushy for a sale in anyway. My dream Harley is the 2009 Heritage Classic, which I hope to purchase after the first of the year. I will be looking for Ben for my purchase. Thank You Ben and Staff"
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| By: KEN GOBLES,MI |
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"Grand Rapids Harley,
I just purchased a 2008 Dyna from Grand Rapids Harley. I couldn't wait to thank you all for making my first Harley purchase an unforgettable experience. My sales person, Steve answered my barrage of questions, was experienced, and very helpful in helping me choose the bike that was right for me. Todd from the parts dept. made sure I had all the accessories that made my already awesome Harley even more awesome. Catherine from apparel helped me suit up so that I could look as awesome as my new Harley. Rich made the paperwork a breeze. To sum it all up, you guys are the best. The entire staff made my first Harley purchase fun, easy, and unforgettable. I can't even begin to tell you how much of a blast I've had riding the new Dyna. I've been told I smile even while I'm sleeping! Hope to see ya soon for some riding or other cool stuff.
Thanks again to all of you,
Brad Iskra "
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| By: Brad Grand Ledge,MI |
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"My first HD! I first met the folks at GR at a cycle show in downtown GR early this year and was impressed by their friendliness and the ease at which they talked about bikes, despite my being a metric rider. I'm in the family now!"
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| By: Michael Grand Rapids,MI |
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"What a FUN place! John in the sales department is AWESOME! He took all the time I needed to get comfortable with my first purchase, and he's not bad to look at either! HAHA...Thanks to John and GR Harley!"
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| By: Cindy Grand Rapids,MI |
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"Thanks to Shannon, Brian, Nic and Korey for a first rate buying and delivery experience. Tremendous improvment over my first buying experience from Wild Boar in 2003. Would strongly reccomend GRHD to others."
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| By: Paul Kentwood,MI |
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"I was determined that my next bike was going to be a Harley. My salesman Brian helped make that dream come true. I was so impressed that I brought a friend of mine back the next weekend to buy a bike too. Thanks Brian and everyone at GR HD for putting us both back on two wheels again."
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| By: Rene Grand Rapids,MI |
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"I bought my first Harley in May of 2007 when the dealer was known as wild boar, at that time the sales staff was bad, the service guys were real bad and the whole ordeal sucked big time so when I decided to get my wife a new Harley I was looking into finding a new dealer, thats when I learned that Wild Boar was now G.R.H-D and under new ownership so I gave it another shot and man was I impressed! the sales and service staff treated my wife and I with the utmost respect and they are awesome people and I will recommend G.R. H-D to all of my friends and anyone else I run into looking to buy a Harley Davidson, thank you Dave for turning G.R. H-D into a 5 star dealership! and thank you Sally for being so cool to us and hooking my wife up with the bike she wanted!"
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| By: James Grand Rapids,MI |
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"GREAT PLACE TO BUY, OR LOOK AROUND. EVERYONE IS VERY FRIENDLY, AND HELPFUL, GREAT DEALORSHIP."
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| By: Bill & Pat Stanwood,MI |
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"Grand Rapids Harley-Davidson is awesome! My wife and I just closed the deal on a couple of new bikes and we can't say enough about the great experience that we had. We had shopped around most of the dealers in Michigan, from Kalamazoo and Battle Creek up to Mt. Pleasant, Muskegon over to Detroit and back through Lansing. It was not until we sat down with Brian at Grand Rapids Harley-Davidson that we felt that we had picked the right place to do business with. Brian was helpful, knowledgeable, and very professional. And since this was not one bike but two bikes, we were a little hesitant to say the least. Yet Brian answered every question that we asked and also gave us some additional words of wisdom. This guy knows Harleys and it was reassuring to have him looking out for us. In fact, all of the staff at Grand Rapids Harley-Davidson are incredible! From Parts & Accessories to Apparel to Service and Finance-- all the way up to Rodney the General Manager, everyone was so helpful. They made us feel like we were the only customers in the store. And as the saying goes-- it's not the place but the people that work there who make the difference. Well this is definitely true about Grand Rapids Harley-Davidson! My wife and I are very proud to be a part of the Grand Rapids Harley-Davidson family and look forward to doing business with them every chance we get. "
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| By: Kevin and Debbi Grand Rapids,MI |
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"Bob made this perfect in every way. I bought a Road King for my younger brother. He has a life threatening disease and I wanted to make his dream of owning a Harley come true. The whole store came together and even delivered it to him as a surprise in Lansing, as he was unable to travel. It's truly amazing. I think it is the best medicine he's gotten yet. His cancer went in to remission afterward! He had this entire 2007 summer to ride - after a slow start, and continues to almost every day. He works and rides on it - it makes him well. It takes my life's hurts away just to be able to watch him ride it. I never thought he'd ever be well enough again. Thank you to EVERYONE for helping me surprise him and make his dreams a reality AND delivering it nearly 90 miles away. The BEST Harley shop I have ever dealt with!"
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| By: Robert Lansing,MI |
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"The best. Your team is excellent. As a college professor and director of the school of criminal justice, I am very capable of grading and assessing organizations. Yours is five stars all the way. Congratulations and keep up the fine tradition of Harley Davidson excellence. From a long time Harley rider......"
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| By: frank big rapids,MI |
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"From the first time I walked in I felt welcome.The entire staff are friendly and helpful.You can buy a Harley anywhere but service is what sells."
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| By: Steve Allegan,MI |
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"Simply the most professional, friendly, genuinely helpful and trustworthy dealership on planet earth.. it could have been the galaxy, but Harley Davidson block the inter planetary transportation of their merchandise!! God bless Harley Davidson who build the very best bikes ever (when they are actually building bikes). Keep flying the flag, and role on free enterprise! Amen... "
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| By: michael sheffield UK,XX |
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"Very easy sale transaction with courteous responsive staff.
Shannon made the purchase of my 2006 screamin eagle v-rod smooth, not like buying from a car dealer haggling over pricing. She's a very reasonable easy-going person whom I would definitely recommend to contact for a good price on a Harley."
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| By: Patrick Springboro,OH |
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"very good service and friendly people"
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| By: Anonymous hastings,MI |
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"This past week I had my Harley serviced. It appears that there have been some long overdue changes at your dealership. I was pleasantly surprised to see that from the front of the store to the service department everyone was totally devoted to seeing to my needs. I was discussing this with a fellow Harley owner today who agreed. I was surprised and pleased with how fast and efficient the service was and how much more I was appreciated as a valued customer. I hope this is permanant. "
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| By: Tom Grand Rapids,MI |
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